BlackBerry Appointments in Outlook One Hour Late

Posted March 3rd, 2009 by Matt Shadbolt

I’ve spent some time yesterday troubleshooting a BlackBerry/Outlook issue where any BB user who created an appointment on their BlackBerry handset and synced it over the air with Outlook/Exchange 07, the appointment would schedule 60 minutes after the set time. The time difference was only in Outlook – the BB calendar was fine.

After trying various fixes, including deploying the BB DST update to the handheld, I found that the “Canberra, Sydney +10″ time zone was creating the appointments as +11. If I set the users handset to “Hobart +10″ the appointment times worked perfectly. After finally giving up and calling Telstra I was put on hold… when a recorded message said there was dedicated BB support on the Telstra website I decided to check it out.

I found that there was indeed an issue with the DST zones and it would affect all BES users from 1st March to 4th April.

Let me save all of you Telstra customers 16 hours of work searching for this update: http://www.blackberry.com/btsc/dynamickc.do?externalId=KB15058&sliceId=SAL_Public&command=show&forward=nonthreadedKC&kcId=KB15058 (and for god sake RIM, why can’t you make it easier to find technical information on your website? Oh, and open your knowledge-base to Google! Grrr)

In the end, follow the steps in the URL above (its a simple reg fix, and a SQL script) and your “Canberra, Sydney +10″ will be working fine again.

Phew.

Tags: , ,

One Response
Filed under:Uncategorized

One Response to “BlackBerry Appointments in Outlook One Hour Late”

  • Steve Says:
    November 25th, 2009 at 9:03 pm

    Matt, Thank you very much for this. I too have spent countless hours scouring the web for a solution until I came across this blog of yours and whats worse I have had RIM support on the case and all they can suggest is patching my Exchange Server????

    This solution worked perfectly and oh yes I echo your statement 100% “RIM open your knowledge-base to Google”

    Steve

Leave a Reply