Comments on: PPTP VPN not connecting (Error 800)

By: Trey Nolen

Trey Nolen — Thu, 20 May 2010 15:52:52 +0000

I ran into this same issue. I had figured out that it was talking to the SQL server by looking at netstat. Unfortunately, this problem comes back later and someone has to go in and shutdown BES and restart RAS. I’m trying to find out if there exists a way to exclude that port from the ones that BES tries to use.

By: Tyson F. Gautreaux

Tyson F. Gautreaux — Sat, 06 Mar 2010 06:22:07 +0000

Thanks for this post, answers a bunch of questions I was having.

By: Lynnette

Lynnette — Mon, 20 Jul 2009 03:09:53 +0000

thanks !! very helpful post!

By: mattshadbolt

mattshadbolt — Thu, 11 Dec 2008 22:04:27 +0000

I don’t believe the BlackBerryAgent process should be using port 1723 as this is the PPTP port – killing the proc and restarting all the BES services seemed to fix the issue for me. Better yet give the server kick – this will ensure all the services are running on their correct ports.

By: MikeP

MikeP — Thu, 11 Dec 2008 21:53:07 +0000

Hi there,
did stopping the BlackBerry service screw up mail delivery to BlackBerry devices?
Any othe rimpact ?
I’m having the same problem with VPN etc as you described and found the PID was the BlackBerryAgent process, but I’m not sure how to make the two run in conjunction with each other.